Refund policy

RETURN & REFUND POLICY

Last updated: September 24, 2026

At AFTER HOURS, we want you to be satisfied with your purchase. If you have any issue with your order, please contact us at [[YOUR SUPPORT EMAIL]].

1. RETURNS

You may request a return within 14 days of receiving your order, subject to the applicable consumer rights in your country.

For customers in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason.

To request a return, please contact us at [[YOUR SUPPORT EMAIL]] and include:

• Your order number
• The name used for the order
• The item(s) you want to return
• The reason for the return, if applicable
• Photos of the product if it is damaged or defective

Do not send products back before receiving return instructions from us.

2. CONDITION OF RETURNED ITEMS

Returned items should be unused and in the same condition in which they were received, with their original packaging where reasonably possible.

This does not affect your statutory consumer rights regarding defective, damaged, or non-conforming goods.

3. RETURN SHIPPING COSTS

Where a customer exercises a statutory right of withdrawal during the applicable withdrawal period, the customer is generally responsible for the direct cost of returning the goods unless applicable law requires otherwise or AFTER HOURS agrees to cover the cost.

If an item is defective, damaged on arrival, incorrect, or otherwise does not conform to the order, please contact us before returning it. Where required by applicable law, we will cover the appropriate return costs.

4. REFUNDS

Once your return is received and reviewed, we will process the applicable refund.

Where you exercise a statutory right of withdrawal, we will refund the payments we received from you, including the standard delivery cost you paid for the original shipment, subject to applicable law.

A refund may be delayed until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Refunds are normally made to the original payment method.

The time for the funds to appear in your account depends on your payment provider or bank.

5. DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, contact us at [[YOUR SUPPORT EMAIL]] as soon as possible and provide photographs of the item and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

6. NON-DELIVERY OR LOST ORDERS

If your order does not arrive within the stated delivery timeframe, please contact us at [[YOUR SUPPORT EMAIL]].

We will investigate the shipment and work with the relevant shipping provider or fulfillment partner to determine the status of your order.

7. NON-RETURNABLE SITUATIONS

Nothing in this policy limits rights that cannot legally be excluded or restricted under applicable consumer protection law.

8. HOW TO REQUEST A RETURN

To request a return or refund, contact:

AFTER HOURS
Email: [[YOUR SUPPORT EMAIL]]

Please include your order number in your message.

We reserve the right to update this policy when necessary. Any changes will be published on this page.